Refund policy

Return & Refund Policy

At TheCuren, your safety and satisfaction are our top priorities.

Non-Returnable Product:

Due to hygiene and safety concerns, all health supplements are strictly non-returnable. However, refunds or replacements are only considered under the following conditions:

• The product delivered is damaged, expired, or incorrect.
  

• The seal is broken or tampered with upon delivery.
  

• The package is missing items.
  

Mandatory Unboxing Video:

To claim any refund or replacement, a complete product opening/unboxing video is mandatory. The video must:

• Clearly show the outer packaging, shipping label, and the product being unboxed in one continuous shot.
  

• Be shared with our support team within 48 hours of delivery.
  

Claims without a proper unboxing video will not be accepted.

Refund or Replacement Process:

• Email us at care@thecuren.com with:
  

• Order ID
  

• Issue description
  

• Unboxing video and photos
  

• Valid claims will be processed within 5–7 working days.